If one or more antennas are offline for your cloud installation, follow these steps...

Locate the antenna, verify green LED on the front is permanently illuminated:

On the cloud installation, go to the Communicators page, verify the antenna Operational Status:


The communicator is online and ready for work


The communicator is online but not ready for work - it is in the startup phase or resynchronizing with the displays

If the antenna reports Initializing for over 10 minutes, make sure the antenna is not hit by interference.

Other devices using radio frequencies can disturb the antenna functionality.


The communicator is disconnected or in other ways not connecting to Breece Cloud.

Verify ethernet / network connectivity

Verify power supply (PoE or adapter)

Make sure firewall is not blocking the connection